I’ve been fortunate to work with some stellar folks—The Walt Disney Company, Straumann Group, ClearCorrect, SurveyMonkey, Marvel, Netflix, LucasFilm, Starbucks, and Star Wars to name a few.  They all specialized in various types of products, services, and content. I’ve led teams that supported hardware, software, Saas, medical devices & medical software, mobile apps, digital streaming content, physical and digital educational products, all genres of gaming on all platforms, retail merchandise, internet of things products, interactive digital content, product websites, publishing, in person experiences [conferences, trade shows, fan shows, ComicCon, E3, etc.].

Supporting the full customer journey in regard to the product is key. I’ve led initiatives that produced a full suite of supporting content—everything from technical manuals, FAQ, VR guidance, set up videos, product wizards, knowledge base articles, physical product packaging, quick start guides, forums, blogs, help sites, social media pages, and more.

I’ve built teams that can monitor, engage, and influence app store success as well – from analysis & strategy to address negative reviews on product functionality & features, to engaging with customers via reviews & support. I love to develop service policies and systems to support strategic direction. I love a challenge, and I’ve had the experience of leading coordination across 70+ internal & external partners to ensure alignment of capabilities, and release cycles including Alpha, Beta, and Launch.

To me, product & process need to partner seamlessly. I’ve had years of responsibility for the build out and implementation of product launches. I’ve led teams for project implementations, while planning for manpower and resources. I’ve assumed direct accountability forproject & program delivery of my teams & vendors to ensure the successful execution of projects that meet scope, timing, and cost goals.

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